A Spanish-speaking Taco Bell worker in Florida has been fired after video showed her refusing to serve some English-speaking customers.
The video shows the employee at the restaurant’s Hialeah location appearing to become annoyed when customer Alexandria Montgomery tried placing her order in English.
At one point she asks why she cannot not simply place her order using the numbers next to the menu items.
“Luisa”, as she was identified in the video, repeatedly claimed in Spanish none of the staff at the Taco Bell branch spoke English, at one point adding, “This is Hialeah, I’m sorry.”
More than 94% of Hialeah residents identify as Hispanic and more than 90% speak Spanish as a first or second language, according to census data.
The Taco Bell worker also threatened to call the police, after Ms Montgomery refused to leave.
The customer ultimately leaves without making a purchase. No other employees in the restaurant at the time spoke English, the employee said.
In a statement, Taco Bell said, “This individual no longer works for the brand.”